pvipp's Privacy Policy

1 Definitions and Scope

In this Policy, "personal information" means any information that can directly or indirectly identify a specific individual. This Policy applies to pvipp's website, mobile application, and all related services.

1.1 Scope of This Policy

This Policy applies to the following:

• Account registration and login on the pvipp website and platform.
• Information used in conducting gaming and betting activities.
• Information related to payments and financial transactions.
• Information provided during customer service communications.
• Technical information automatically collected while using the platform.

2 What Information We Collect

pvipp collects various types of information to provide and improve your service. We collect only the information necessary to operate our services.

2.1 Registration and Identity Information

• Full name and date of birth (for age verification).
• Email address and contact details.
• National ID or passport number (where applicable).
• Username and password (stored in encrypted form).

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transactions).
• Bank account details (for bank transfers).
• Deposit and withdrawal history and amounts.

2.3 Gaming Activity Information

• Game play history, bet amounts, and results.
• Records of bonus and promotion usage.
• VIP level and points information.

2.4 Technical Information

• IP address and device identifier information.
• Browser type and operating system.
• Cookies and log file data.
• Session duration and page visit patterns.

3 How We Collect Information

pvipp collects information in the following ways:

3.1 Direct Collection

You provide information directly when you register, update your profile, manage payments, or contact our customer service team. In these cases, information is collected entirely on the basis of your consent.

3.2 Automatic Collection

When you use our platform, some information is collected automatically. This includes cookies, web beacons, and similar technologies. These help us improve service quality and personalise your experience.

3.3 Collection via Third Parties

For the purpose of identity verification and fraud prevention, we may verify certain information through trusted third-party service providers.

4 Purpose of Using Information

pvipp uses your information for the following legitimate purposes:

4.1 Service Operations

• Creating and managing your account.
• Providing gaming and betting services.
• Processing deposits and withdrawals.
• Managing bonuses and promotions.
• Providing VIP programme and cashback benefits.

4.2 Security and Compliance

• Preventing fraud and money laundering.
• Age verification (confirming 21+).
• Following responsible gaming guidelines.
• Maintaining platform security.

4.3 Service Improvement

• Analysing and improving user experience.
• Diagnosing and resolving technical issues.
• Developing new services and features.

4.4 Communications

• Providing customer service and support.
• Important service updates and notifications.
• Relevant promotional offers (based on your consent).

5 Disclosure of Information and Third Parties

pvipp never sells your personal information. However, information may be disclosed in the following cases for service operations:

5.1 Service Providers

Information may be shared with selected third-party providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, customer service software, and technical infrastructure management. These providers operate under our instructions and follow strict data protection agreements.

5.2 Legal Obligations

Where required to comply with a court order, government directive, or applicable law, pvipp may disclose information to the relevant authorities.

5.3 For Security Purposes

Information may be disclosed on a limited basis where necessary to prevent fraud, protect cybersecurity, or safeguard other users.

6 Data Retention and Security

6.1 Retention Period

Your information is retained for as long as your account is active and for the period necessary to provide services. Certain information may be retained after account closure for legal, regulatory, or business needs. Records of financial transactions are generally retained for up to five years.

6.2 Security Measures

pvipp adopts industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data transmissions are encrypted.
• Database Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorised staff can access specific information.
• Regular Security Reviews: Our systems undergo regular security testing.
• Two-Factor Authentication: Providing an additional layer of account protection.

7 Cookies and Tracking Technologies

The pvipp platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the service.

7.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions and core functionality.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: For reviewing and improving platform usage.

You can disable cookies from your browser settings, though this may limit some platform functionality.

8 Your Rights

As a pvipp user, you have the following rights over your own information:

8.1 Right of Access

You can find out what information we hold about you at any time by logging into your account or through our customer service.

8.2 Right to Rectification

If any of your information is incorrect, you can request that it be corrected. Contact our customer service to update incorrect or incomplete information.

8.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal or regulatory obligations.

8.4 Right to Restrict Processing

In certain circumstances, you can request that processing of your information be restricted. Where it is possible to fulfil this request, we will do so.

8.5 Right to Withdraw from Marketing Communications

You can opt out of promotional emails or communications at any time. Contact our customer service to do so.

9 Protection of Children and Minors

pvipp's services are for those aged 21 and above only. We do not intentionally collect information from minors. If we become aware that someone under the age of 21 has registered on our platform, we will immediately close that account and delete the associated information.

If a parent or guardian becomes aware that their child has registered on pvipp, please contact [email protected] immediately.

10 Third-Party Websites and Links

The pvipp platform may contain links to third-party websites. These external sites have their own privacy policies and pvipp is not responsible for them. It is recommended that you read the privacy policy of any external site before visiting it.

11 Changes to This Policy

pvipp may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notification on the platform. Continued use of the platform after changes will be considered as your agreement to the new policy.

The latest version of this policy will always be available on this page. It is recommended that you review it regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. We are able to provide support in Bengali.

We generally try to respond to all requests as quickly as possible. Your privacy and data protection are our highest priority.